Privacy Policy

Your privacy and how we handle your data are of utmost importance to us, so we adhere to strict guidelines about how we gather and use your personal information.

We hope you enjoy your experience using the Energycare Home Improvements Ltd website and talking to our advisers. In the course of doing so, we collect certain personal details from you to allow us to deal with your enquiry and provide the best possible service. Energycare complies fully with the Data Protection Act 1998, giving you the confidence that any information you share with us will be used in the correct manner.

 

What information do we collect?

• If you submit an enquiry to us on our website, we’ll ask you for your name, address, telephone numbers and email address.

• Some parts of our website use cookies, which monitor the pages you use to help us provide a better online experience. Read more about our cookie policy.

• As part of our commitment to raising standards, all calls into and out of Energycare may be recorded to help us with quality and training.

 

How do we use this information?

• It allows our advisers to follow up our service, either by email, telephone or mail, as part of our customer care procedure.

• It helps us to understand your needs and provide a better service.

• It can help us to improve our products and services.

• It enables us to occasionally contact you for market research purposes.

• It facilitates our internal record keeping.

• It enables us to send you information about new products, special offers or other information that we think you may find interesting. If you don’t want us to do this, you can send an email to energycarehome@gmail.com or write to Energycare Home Improvements Ltd, Crayfields Industrial Park, Nash House, Main Road, Orpington, Kent, BR5 3HS.

 

When you use this site, and have not advised us otherwise, you are agreeing that we may use your personal information for the purposes of this policy.

​

Third party companies

​

We do not sell your enquiry information to third party companies. In the course of processing your enquiry or order with Energycare, this may require us to give information to third party companies we deal with. We’ve taken steps to ensure that all these companies have the same level of data protection as Energycare.

The personal details you give us may also need to be used as part of a third party data processor’s assessment to provide Energycare with data accuracy, integrity and validity services.

 

Other websites

​

Our website may contain links to enable you to easily visit other websites of interest. Once you leave our site, remember that we can’t control the protection and privacy of any information you provide to another site. Please look at the privacy policy to understand the rules that govern each site.